Contact Us
- Email: ezdinehelpdesk@gmail.com
- WhatsApp / Phone: +263 718 548 349
- In the app: Profile → Support — report an order issue directly from your order history.
When contacting us about an order, please include the order number shown in the app (e.g. #A1B2C3D4) so we can help you faster.
Common Questions
Where is my order?
Open the app and tap your active order to see live tracking, including your delivery agent's position on the map. If the order seems stuck, contact us with the order number.
My order was cancelled — when do I get my money back?
If a prepaid order is cancelled (for example, the restaurant runs out of an item), a refund case is opened automatically. Our team processes the refund to your original payment method and you'll receive a notification when it's done. If you haven't heard from us within 48 hours, email us with the order number.
Payment failed but money left my account
Occasionally a mobile-money payment is confirmed slowly. If your order doesn't appear within a few minutes of paying, don't pay again — contact us with your EcoCash/PesePay reference and we'll locate the transaction.
How do I change or cancel an order?
You can cancel an order from the order screen while the restaurant is still preparing it. Once the order is ready or out for delivery it can no longer be cancelled in the app — contact support if something is wrong.
How do I delete my account?
Open the app → Profile → Delete Account. This permanently removes your account and personal data, as described in our Privacy Policy.
I'm a restaurant or delivery agent — who do I talk to?
Partner support uses the same contacts above. Restaurant owners can also raise payment disputes from the partner dashboard, and delivery agents from the app's wallet screen.
Company
EzDine Zimbabwe (Pvt) Ltd, Harare, Zimbabwe.
See also our Terms of Service and
Privacy Policy.